Lower Bracket Voluntary Exchange Program

• Certain manufacturing lots (batches) for the following vehicles.
• Mitsubishi Lancer Evo V/ VI (CP9A)
• Mitsubishi Lancer Evo VII/ VIII/ IX (CT9A)
• Mitsubishi 3000GT (Z16A)
• Subaru Impreza WRX and STI (GDB, GDF)

If you own a TEIN FLEX and/ or TYPE HT coilover kit for one or more of the following vehicles above, please see the details below.

TEIN now has a NEW and improved lower bracket design. It has been discovered that the Front lower mounting bracket of the FLEX and TYPE HT dampers for the above listed vehicles may have higher risk of damage and/or failure if installed improperly or not properly maintained. A revised version of the lower bracket was put into production in 2005, which will decrease such risk, even if improperly installed or maintained. This exchange program exists for kits which have the Pre-2005 style lower brackets. As of the posting of this document the products mentioned below are subject to voluntary exchange.

If the lower bracket lock on the vehicle has been used in a loosened state for a long period of time, it may place added stress on abnormal points on the bracket thereby increasing the risk of bending and cracking. Such cracks or bends could lead to unexpected corrosion which may again increase the likelihood of additional damage.

In comparison, the improved style brackets have a double walled design (pictured below) and are currently provided in our kits. These Improved Style Brackets will be provided to those customers participating in the voluntary exchange program.

TEIN will exchange the Pre-2005 style brackets for Improved Style Brackets, on a one for one basis. The exchange part will be a direct replacement part and only for the exact same application.

How to Identify kits that contain Pre-2005 Brackets

Detailed product information can be found on the Product Sticker located on the lower mounting bracket. There is a sticker at the bottom of each individual coilover. Please copy down or take a picture of the information listed on the sticker, then cross reference that information with the chart in figure 1. If your TEIN products fall within the information listed on the chart please participate in this Voluntary Exchange Program.

Voluntary Exchange Products/Vehicle Models

If your product part number and lot number is included in the chart below, then your product is included in this voluntary exchange program. Only the vehicle, product, lot number, part number mentioned in the below table are subject to the voluntary exchange.

The production period and sales period may differ.
* Only the front lower bracket needs to be voluntarily exchanged.

Please see following procedure.

1. Send a picture of part number and lot number and send an e-mail to :
with a heading Voluntary Exchange Products.

2. After we confirm this inquiry, we will send your replacement “Improved Style”, lower brackets by TNT or other carrier. TEIN UK Ltd will cover cost of this shipping only.

It is highly recommended that images of the bracket and sticker be submitted to TEIN UK Ltd prior to shipment of brackets to ensure inclusion in this program.

- include your shipping address - include contact information
- Full Name, E-mail, and Contact Telephone Number

TEIN UK Ltd will be sending brand new revised design lower brackets. These new brackets are to be used with TEIN Conical Washers, which are included (note: the Conical Washer will prevent the bracket lock from coming loose when installed and torqued properly). Lastly detailed instructions in English will be provided.

Summary of Contents:
- Front Lower Bracket (revised design) × 2*
- Conical Washer × 2
- Instruction Manual × 1

This is a voluntary exchange program. We strongly suggest persons with Pre-2005 style lower brackets to participate. TEIN UK Ltd is ONLY able to exchange Pre-2005 style bracket for the Improved Style Bracket. The shipping charges from TEIN UK ltd to customer will be covered by TEIN UK Ltd’s expense.

Q1.

What causes the damage to the bracket?

A1.

If the bracket lock is not properly torqued to TEIN specification, the added vibration and movement increases the stress on the parts making them more susceptible to damage. If care has not been taken to maintain the bracket (allowed to rust or corrode), the material may become more likely to be damaged.

Q2.

What if I do not have my original receipt?

A2.

An original receipt is not needed.

Q3.

I am not the original purchaser of the product?

A3.

It does not matter if the product was purchased used.

Q4.

Will TEIN UK Ltd pay for labor charges to un-install and re-install the new brackets?

A4.

Unfortunately TEIN UK Ltd cannot pay or reimburse for any labor charges as this is a voluntary exchange program.

Q5.

Since this is my only vehicle, will TEIN UK Ltd pay for alternate transportation?

A5.

No, unfortunately. We cannot reimburse or supply any alternate transportation.

Q6.

What will happen if I have the Pre- 2005 bracket but do not participate in this program?

A6.

There is an increased chance that the lower brackets will become damaged if not properly torqued and maintained.

Q7.

Is there a time limitation to this program?

A7.

No, this exchange program does not have a time limitation. However, if the concern is not addressed in a timely manner, TEIN will not be liable should the product bend or crack, if not properly torqued and maintained.

Q8.

What if the product sticker is gone or illegible?

A8.

An image will be required prior to the processing of exchange to verify product is included in this program.

Q9.

How long will it take before I can receive my new brackets?

A9.

Turn around times will vary depending on when we receive either the old brackets or the deposit. All replacement brackets are in stock and ready to ship.

Q10.

Can I drop off my Pre-2005 brackets and pickup the Improved Style Brackets at TEIN UK?

A10.

Yes, walk-ins are accepted. Business Hours are as follows:

TEIN UK LTD Monday - Friday 9:30AM - 5:30PM

If you have any questions regarding the information listed above, please contact TEIN UK LTD either by mail, phone, or E-mail. Our trained representatives are available to answer any questions you may have.

Contact:

TEIN UK LIMITED
UNIT 7 AVANT BUSINESS CENTRE DENBIGH WEST INDUSTRIAL ESTATE
MILTON KYNES MK1 1DL UNITED KINGDOM
Tel: +44 (0)870 606 6543
E-mail: